Proudly Canadian and First Responder Owned, Fast Shipping, Old Fashioned Customer Service!
Proudly Canadian and First Responder Owned, Fast Shipping, Old Fashioned Customer Service!
Your satisfaction is important to us. If you're not 100% happy with your order, we're here to help.
⏳ Returns accepted within 30 days of purchase
📦 Items must be unused and in resalable condition
💳 Refunds processed to the original payment method (minus shipping)
❌ Sale items are final sale
🌍 International return shipping is not covered
✉️ Return Authorization required — contact info@axeman.ca
To begin a return, please email our Customer Service team at info@axeman.ca to request a Return Authorization Number (RA#).
Returns will not be accepted without an approved RA#
We'll provide the proper return address and instructions once approved
We accept returns for refund within 30 days of the original purchase date. To be eligible for a refund:
Items must be in brand new, unused condition
Products must be returned in their original packaging
Used or damaged items will not be accepted
Once your return is received and inspected, we will notify you via email:
You’ll be informed whether your return is approved or rejected
If approved, your refund will be processed minus shipping costs
A credit will automatically be applied to your original payment method
Refunds typically appear within 1–4 business days, depending on your bank or credit card provider.
If you haven’t received your refund yet:
Re-check your bank or credit card account
Contact your credit card provider — it may take time to post
Contact your bank — refunds can take a few business days to process
Still not seeing it? Reach out to us at info@axeman.ca and we’ll help.
Only regular-priced items are eligible for a refund
Sale and clearance items are final sale and non-refundable
We only replace items if they are:
Defective, or
Damaged during shipping
To request an exchange for the same item, email info@axeman.ca to get your Return Authorization Form.
⚠️ Exchanges cannot be processed without prior approval.
After receiving return authorization, ship your product to the address provided in your RA form.
Customers are responsible for paying all return shipping costs
Shipping costs are non-refundable
International return shipping is not covered by AXEMAN.ca
We recommend using a trackable shipping service and purchasing insurance
AXEMAN.ca is not responsible for lost, stolen, or damaged return shipments
Shipping times for exchanges may vary depending on your location.
We want your experience with AXEMAN.ca to be excellent — from order to return.
If you have questions, don’t hesitate to reach out to our team:
📩 Email: info@axeman.ca
