Proudly Canadian and First Responder Owned, Fast Shipping, Old Fashioned Customer Service!
Proudly Canadian and First Responder Owned, Fast Shipping, Old Fashioned Customer Service!
We are committed to delivering your purchases quickly and securely. Below, you will find the details on how we process orders, ship to Canada and the U.S., and handle returns and exchanges.
Orders received before
12:00 PM PST will be shipped the
same day.
Orders received after
12:00 PM PST will ship the
next business day.
We process orders Monday through Friday, 8:00 AM to 6:00 PM PST.
Weekend processing is available, but fulfillment may vary based on courier pickup.
Shipping Within CanadaFree Shipping
BC, AB, SK, MB, QC, ON – Free shipping on orders over $95 CAD
NL, NB, NS, PE, YT, NWT, NU – Free shipping on orders over $300 CAD
Flat Rate Shipping
$29.95 CAD for orders under the free shipping threshold to NL, NB, NS, PE, YT, NWT, NU
Expedited Options
Need it faster? We offer express upgrades with:
Canada Post Expedited / Xpresspost / Priority
UPS
Purolator
Shipping to the United StatesFree Shipping
Free shipping on orders over $150 USD to the continental U.S.
Carriers include Canada Post/USPS and UPS
Flat Rate Shipping
$15.95 USD flat rate on orders under $150 USD
Shipping Exclusions
We do not ship to:
Some countries or regions with restrictions
Customs, Duties & Taxes
U.S. customers are not charged Canadian taxes
Most orders under $800 USD are duty-free
Any applicable duties, tariffs, or customs fees are the customer’s responsibility
Free Shipping
Not available for destinations outside North America
Shipping Rates
Real-time rates calculated at checkout
Based on your country, city, postal code, order weight and dimensions
Expedited Options
We offer international shipping via:
Canada Post
UPS
Purolator
Exclusions
We cannot ship certain large or heavy items internationally due to courier limitations.
Customs, Duties & Taxes
International orders are exempt from Canadian taxes
Any import taxes, duties, or customs fees are the buyer’s responsibility
Check with your local customs office for estimates
At AXEMAN.ca, we want you to be happy with your purchase! If for any reason you are not completely satisfied, we offer returns under the following conditions:
We accept returns within 30 days of purchase for brand new, unused, and resalable items.
Shipping charges are non-refundable and return shipping is the customer's responsibility (including international returns).
Items that show signs of use will not be accepted.
To initiate a return, contact us at info@axeman.ca to get a Return Authorization Number.
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed minus the shipping costs, and the credit will be applied to your original method of payment.
Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged in transit. Please contact us at info@axeman.ca to initiate an exchange.
If you need to make changes to your order after it has been processed, please contact Customer Service as soon as possible. If the order has already shipped, we may not be able to accommodate the request.
A $25.00 CAD fee applies for any reroute requests after your order has shipped.
Once your order ships, you will receive an email with tracking information. Please check your spam folder if you don't see it, and contact us at info@axeman.ca if you need further assistance.
For U.S. orders, tracking is handled by Canada Post until the package crosses the border, after which USPS continues tracking using the same tracking number.
For any further questions regarding shipping or returns, feel free to contact Customer Service at info@axeman.ca
